D&A Concierge
🧑⚕️ D&A concierge service
Active Cases
3
Avg Resolution
2.4 days
SAP Referrals YTD
1
RTD Pending
0
X3 Partner C/TPA — concierge service desk
Procom + ADTC manage every D&A case end-to-end: collection scheduling, MRO coordination, SAP referrals, RTD logistics, Clearinghouse reporting. You see live status; they handle the carrier-of-record duties.
| Service | Includes | Price | |
|---|---|---|---|
Collection SchedulingMost Common | Driver-side dispatch · same-day post-accident routing · nearest DOT-certified collector · chain-of-custody handoff | $45.00 | |
SAP Referral Consult§ 40.281 | Qualified SAP list + warm intro · case file transfer · driver consent + scheduling · progress tracking through SAP signoff | $285.00 | |
Return-to-Duty Coordination§ 40.305 | RTD test scheduling (direct-observation) · follow-up schedule setup · Clearinghouse upload · 6-test minimum / 12-mo tracking | $185.00 | |
Follow-up Test Tracking | Monthly cadence · direct-observation logistics · per-test ordering · pass/fail tracking · schedule extension if SAP-prescribed | $45.00/test | |
Post-Accident Triage | 24/7 call center · § 382.303 trigger check · 8h alcohol / 32h drug routing · documented-reason intake · MRO escalation | $135.00 | |
Annual MIS Report Prep | Q1-Q4 aggregation · per-test-type counts · refusals + adulteration · ready-to-submit DOT MIS form · March 15 deadline | $425.00 |
Unlimited concierge subscription: $349/mo per carrier — all case types included, no per-case fees. Pass-through MRO, lab, SAP, collector costs. Procom/ADTC act as your formal C/TPA. Contact [email protected].
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Connect your C/TPA / D&A vendor
Already in a consortium or have a C/TPA managing your D&A program? Compass pulls open cases, SAP referrals, collection orders, and MRO results directly. Auto-files into the driver's D&A folder.
DER responsibility: When using your own C/TPA, your Designated Employer Representative (DER) owns the program. Compass keeps the audit trail and surfaces case status. 49 CFR § 382.105
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Manual case log — track cases off-platform
Managing D&A cases through phone/email with your C/TPA? Log each case here for audit defensibility. Compass timestamps every status change and files paperwork into the driver's D&A folder.
5-year retention · OCR + auto-file · MRO verification verified
Active & recent cases
Every D&A service case across partner C/TPA, BYO vendor, and manual log. Click any row to view full case file.
Last 90 days · 6 cases
Export CSV| Case # | Driver | Service | Assigned | Opened | Last update | Status |
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